Terms & Conditions | Safe Heating, Plumbing
1. General
These terms and conditions apply to all plumbing, heating and drainage services provided by Safe Heating, Plumbing & Drainage. By booking or using our services, you agree to these terms.
2. Quotations & Pricing
All quotations are provided based on the information available at the time. Prices may be subject to change if additional work is required or unforeseen issues arise once work has commenced. Any changes will be discussed with the customer before proceeding.
3. Appointments & Access
Customers are responsible for ensuring safe and reasonable access to the property at the agreed appointment time. Delays caused by restricted access or unsafe working conditions may result in rescheduling or additional charges.
4. Emergency Call-Outs
Emergency call-out services are provided subject to availability. Response times are estimates and may vary depending on location, traffic, weather conditions, and demand.
5. Payments
Payment is due upon completion of work unless otherwise agreed in writing. Late or non-payment may result in further charges or recovery action.
6. Guarantees & Liability
We take care to carry out all work to a high professional standard. Any guarantees provided apply only to the specific work completed and do not cover faults caused by misuse, existing system issues, or third-party interference.
Safe Heating, Plumbing & Drainage will not be held liable for indirect or consequential loss arising from the use of our services.
7. Cancellations
We ask that customers provide reasonable notice if an appointment needs to be cancelled or rearranged. Missed appointments or late cancellations may be subject to a call-out charge.
8. Complaints
If you have any concerns regarding work carried out, please contact us as soon as possible so we can investigate and resolve the issue promptly.
9. Changes to These Terms
These terms and conditions may be updated from time to time. The latest version will always be available on our website.